Within 30 days: a 30 day money back guarantee is available for all products/items not opened and returned in their original package/box/container/bag. Buyer is responsible for paying all shipping costs and an up to 20% restocking fee associated with original purchase (only on returned items "deemed buyer's remorse"). We cannot accept returns on any special ordered items, aerosol cans/paints or electrical parts.
Damaged goods: If a product arrives broken, damaged or is not the correct product as indicated on the box / order, product can be returned within 30 days for a full refund (shipping & marketplace fees will be returned). There is not a restocking fee for these cases. In order for this to apply - any item(s) deemed as "damaged/broken" upon opening package- you might be required to email photo(s) when requesting a RMA with a clear image of item + package. (This is required by the manufacturer and returns warehouse).
Refund timeframe: Returns are processed within 14-21-business days once product has been sent back with tracking number. We do however do our best to have them processed as soon as possible.
Notification of refund: An email will be automatically generated to the email address used at time of purchase that indicates your return confirmation and any RMA/RGA (Merchandise Return Authorization) numbers, or shipping labels that you may require in order for the return to be accepted from the warehouse and manufacturer.
NON RETURNABLE: Electrical parts, special-orders, service manuals, custom-made products, installations videos, aerosol cans/paints, are not returnable/refundable.
Shop Eddies is not responsible for any assembling of products gone wrong, deemed as not correct part / product for vehicle, for any damaged incurred from using any of the products purchased. All product data and photos are provided by the manufacturer; therefore, Shop Eddies makes no guarantee of accuracy during the parts look-up process. The responsibility of the user /installer is to verify the fit of any and all parts prior to installation. We advise you to check with a licensed mechanic or speak to the manufacturer direct before using any part(s) purchased. We do not assume any risk associated with your purchase.
******Return tracking numbers must be emailed back to Shop Eddies once item has been shipped.
It is important to note that all "authorized" returns must be in their original condition, this includes all components. They cannot be damaged due to incorrect installation, being disassembled or due to product being mounted. Any items returned that are missing components will not be refunded. Shop Eddies is not held responsible for situations that may occur from trying to install and assemble products. These scenarios are not deemed as "damaged goods".
If there is anything you do not understand or wish to discuss prior to requesting a refund or making a purchase( once you have read our return policy), please do not hesitate to contact us.